Pension Case Management(PCM)

Welcome to Pension Case Management (PCM) Click here to go to Log-in page

Pension Case Management is built to support latest versions of Firefox, Google Chrome and Internet Explorer 10  and 11.

For access to PCM please fill in this form and submit to PCMonline@gpaa.gov.za at the Government Pensions Administration Agency and your request for access will be processed.

PCMOnline received several mails in respect of problems on how to capture bank details on PCM cases.
Please refer to the instructions below on how to use generic bank codes to capture back details.

Capturing of Generic Bank Details

For Generic banks: On the bank details screen, Enter Name and Surname of the account holder.
At the Bank Name, select generic bank details i.e. Standard or ABSA etc.
With the generic banks the Branch name is not required, the system will automatically draw in the generic branch details.
Enter the bank account number and account type.

Ithala bank DOES NOT have generic bank details, in this instance:
On the bank details screen, Enter Name and Surname of the account holder.
At the Bank Name, Enter Ithala as the Bank name.
Select the branch Name for the Ithala bank branch,
The Branch code will the automatically draw in the branch details for Ithala Bank
Enter the bank account number and account type.

Contribution Shortfall

Please take note of this when updating or amending Pensionable Salary information when creating and exit case.

Employer User Guide

Kindly find attached, the Pension Case Management Employer User Guide to be used as a navigational guide for accessing and using PCM.